we want travelers to book with confidence
We know that plans can change, which is why we allow you to choose a different departure date.
If your new departure dates and/or the tour no longer work for you, we will let you book an alternative tour.
Can’t pick new dates and a new tour at the time of cancellation? we offer credit towards a future trip.
a) Cancellation by IDJ Holidays
IDJ Holidays is committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event, we will return all money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.
b) Cancellation by Client (You)
You may cancel your booking by notifying the Tour Consultant. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the Tour Consultant and are expressed as a percentage of the total price paid for the cancelled Tour.
a) If Cancellation received 60 days or more before arrival in relevant booking: the 100% of the payments made to the Tour Consultant in respect of the cancelled tour will be refunded.
b) If Cancellation received between 30-59 days before arrival in relevant booking: an amount equal to 95% of payments made to the Tour Consultant in respect of the cancelled Tour will be refunded.
c) Cancellation less than 30 days before arrival in relevant booking: an amount equal to 80% the payments made to the Tour Consultant in respect of the cancelled Tour will be refunded.
d) If Cancellation received 14 days or less before arrival in relevant bookings are non – refundable.
e) Other cancellation refunds are determined on a case-by-case basis, whether provided directly or indirectly by us. We do not normally refund for early checkouts or no-shows.
Any individual who intend to cancel a booking must immediately notify their respective Tour Consultant by email, quoting their Invoice number. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.
In light of the current pandemic, if there is any unfortunate reason in which the tour cannot take place, we will be refunding 100% of your payment if cancelled within 21 days prior to arrival in Sri Lanka.